+44 (0) 1483 722 622

T: +44 (0) 1483 722 622

FAQs

Q: How do I know my booking has been accepted?

Once you have placed a booking with us you will receive an email to confirm your booking has been accepted.

Q: What areas do you cover?

We provide our services in Surrey including Guildford and Woking.

Q: What does the price include?

he price which is quoted is the price you pay, however there is a 5% surcharge should you choose to pay by card.

Q: How much luggage can I take?

The luggage space depends on the type of vehicle that you book. Luggage capacity is specified under each vehicle type. If you are unsure about size please get in touch.

Q; What if I cannot locate my driver?

If you cannot locate your driver please contact us immediately. You will incur a full “no show” charge if you leave the agreed pick up point and fail to make contact.

Q: Will I be charged extra if my flight is delayed?

No. We monitor all flights and arrive when you do. After you have landed you are provided with 60 minutes free waiting time, after which you will be charged £20 per hour pro rata.

Q: What if I miss my flight?

If you have missed your flight you need to inform us immediately via telephone. You will incur a full “no show” charge if you fail to inform us before our driver has been dispatched.

Q: Are your prices per car or per person?

All prices are quoted per car and not per person.

Q: How early do I need to book?

Our advice is to book as early as you can. Bookings can however be made as late as 6 hours before you journey, on our online booking engine. If your journey needs to be within 6 hours please telephone us for availability.

Q: What if I wish to cancel and want a refund?

We will cancel and refund any journey before our driver has been dispatched. If you wish to cancel after our driver has been dispatched and on route, you will incur full journey charges.