Airport Shuttles FAQ's

Certainly! I'd be happy to help answer some frequently asked questions.

It's natural for you to have questions about our taxi services, so we have compiled some of the most frequently asked questions by customers of Airport Shuttles. If you cannot find your question, please contact us and we will be happy to speak with you.

How can I book a taxi with your company?

You can book a taxi with our company through various convenient methods. You can call our customer service hotline, visit our website and book online, or use chat or WhatsApp features. Simply provide us with your pickup and drop-off locations, date and time, and any additional preferences or requirements. Our friendly staff will assist you in confirming the booking and providing you with the necessary details.

What are your operating hours?

We operate our services 24 hours a day, 7 days a week, including weekends and holidays. Our taxi services are available around the clock to cater to your transportation needs at any time. However, our call centres are manned between certain hours so please check our contact us page for more information.

Do you offer airport transfers to and from Surrey?

Yes, we provide reliable airport transfer services to and from Surrey. Whether you need transportation to or from a local airport, such as Heathrow, Gatwick, Luton, Stansted and more, our experienced drivers will ensure a smooth and timely journey. We monitor flight schedules to accommodate any delays or early arrivals.

How far in advance should I book a taxi for an airport transfer?

It is recommended to book your airport transfer at least 24 hours in advance to secure your preferred time slot. However, we understand that sometimes plans change or last-minute trips arise. In such cases, we will make every effort to accommodate your request and provide a taxi at the earliest availability.

What if I cannot locate my driver?

If you cannot locate your driver please contact us immediately. You will incur a full "no show" charge if you leave the agreed pick up point and fail to make contact.

What are the available payment options?

We offer flexible payment options to suit your convenience. You can pay for your taxi fare using cash, credit/debit cards, or mobile payment apps. If you prefer to pay in advance, you can also make online payments through our website.

Can I request a specific type of vehicle for my trip?

Absolutely! We offer a variety of vehicles to cater to different preferences and group sizes. Whether you need a saloon, an estate, an executive car or a minibus, you can request your preferred vehicle type at the time of booking. We will do our best to accommodate your request, subject to availability.

What is your cancellation policy?

We understand that plans can change unexpectedly. If you need to cancel your taxi booking, we kindly request that you notify us as soon as possible. Our cancellation policy may vary based on the time of cancellation, so it's best to contact our customer service team to discuss your specific situation.

How do I find my taxi at the airport after landing?

Upon landing, if you’ve selected our hassle-free meet & greet service then your driver will be waiting for you at the designated meeting point, typically near the arrival area or the airport's information desk. They will be holding a sign with your name on it, making it easy for you to locate them.

If you have any difficulties finding your driver, our customer service team is available to assist you over the phone. If You have not selected the meet & greet service, then our driver will give you a call or send an SMS after your flight lands. The driver will instruct your where to meet. Please make sure your mobile phone is switched on.

Do you provide a meet & greet service at the airport?

Yes, we offer a hassle-free meet & greet service at the airport for an extra cost. Our driver will be waiting for you upon arrival, holding a sign with your name on it. They will assist you with your luggage and ensure a smooth transition from the airport to your destination.

Are your taxi fares metered or fixed?

We offer fixed fees, and you will only ever pay the price we quote you. There are never hidden fees when you book with Airport Shuttles, no matter the trip, or if any issues arise.

Can I request a quote for a long-distance taxi trip?

Certainly! We provide quotes for long-distance taxi trips upon request. Simply provide us with the details of your trip, including the pickup and drop-off locations, and our customer service team will be happy to provide you with an estimated fare for your journey.

How can I track the arrival of my taxi?

Our taxi tracking system allows you to monitor the arrival of your taxi. Upon booking, you will receive a confirmation with a unique reference number. You can use this number to track the location of your taxi through our website. Additionally, our customer service team is available to provide real-time updates on the status of your taxi.

Are your drivers licensed and insured?

Yes, all our drivers are licensed professionals who have undergone proper training and hold valid taxi licenses. They are knowledgeable about local traffic regulations and strive to provide a safe and comfortable journey. Our vehicles are also fully insured, ensuring the protection of both passengers and drivers.

What happens if my flight is delayed?

We understand that flight delays are common, and we monitor the flight schedules of our customers. If your flight is delayed, there's no need to worry, because we monitor flights. Our drivers will adjust their schedules accordingly and be there to pick you up at the revised arrival time. We track flight statuses in real-time to ensure a smooth and hassle-free airport transfer experience.

Do you offer discounts for frequent travellers or corporate clients?

Yes, we value our loyal customers and offer special discounts and incentives for frequent travellers and corporate clients. We have personalised packages and loyalty programs designed to provide cost savings and enhanced benefits. Feel free to inquire about our discounts and corporate services when making your booking.

Is smoking allowed in your taxis?

No, smoking is strictly prohibited in all our taxis. We maintain a smoke-free environment to ensure the comfort and safety of all passengers. We kindly ask that you refrain from smoking during the journey, as per our company policy and local regulations.

Are there any additional charges for luggage?

We do not charge extra for standard luggage. However, if you have excessive or oversized luggage that may require additional space, such as bicycles or large musical instruments, please inform us in advance so that we can arrange a suitable vehicle. In some cases, there may be an additional fee for transporting such items.

Do you provide receipts for the fare paid?

Yes, we provide receipts for the fare paid upon request. If you book through our website, you will receive an electronic receipt via email for your records.

How long will my taxi take to arrive after I make a booking?

The time it takes for your taxi to arrive depends on various factors such as traffic conditions, the time of day, and the availability of drivers. However, we strive to provide prompt service and aim to dispatch a taxi to your location within the shortest possible time frame. During peak hours or busy periods, there may be slightly longer wait times, but we will keep you informed of any delays.

Can I pre-book a taxi for a specific date and time in the future?

Yes, we offer the option to pre-book a taxi for a specific date and time in the future. Whether you need a taxi for an early morning flight, an important business meeting, or any other scheduled event, you can make a reservation in advance. This ensures that a taxi will be available at the designated time to cater to your transportation needs.

Are your taxis equipped with GPS navigation systems?

Yes, all our taxis are equipped with GPS navigation systems. This enables our drivers to efficiently navigate through the city and find the best routes to your destination. The use of GPS technology helps minimise travel time and ensures a smooth and accurate journey.

Do you have a lost and found service if I leave something in the taxi?

Yes, we have a lost and found service to help reunite passengers with their belongings. If you realise that you have left something behind in the taxi, please contact our customer service team as soon as possible with the details of your trip. We will make every effort to locate your lost item and arrange for its return to you.